You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.

To make a return, proceed as follows:

1. Fill out the online return form by clicking on “Returns”.
2. Wait for the “return procedure start” confirmation from our customer service.
3. As soon as you receive the “start of return procedure” confirmation, place the items in a well-packed box. Please make sure the returned items are returned in their original condition.

Hedy Martinelli offers you the possibility to collect the order you placed online in the boutique At the checkout stage, select “pickup in boutique”. You will receive an e-mail as soon as your order is ready to be picked up in the boutique.

To be able to collect your order, remember to bring with you:

• a valid identity document
• the delivery confirmation e-mail (in paper version or on a mobile device).

If you delegate the pickup of your order to a third party, the person who collects the order must present:

• a copy of your valid identity document
• a copy of your valid identity document
• the delivery confirmation e-mail (in paper version or on a mobile device)
• a letter of authorization

Your order will be available for in-store pickup for 15 days. after this deadline, the order will be returned to our offices and we will proceed with the refund.

Currently, the service is available at the following boutique:

Hedy Martinelli
Via della Fontanella Borghese, 62
00186 – Rome (RM) – Italy

Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:

• Italy: free shipping.
• Europe: the shipping cost is € 20.00.
• united states: the shipping cost is € 50.00.

The average shipping lead time is 3-5 business days.

At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.

The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.

Attention: once an order has been placed, it is no longer possible to change the delivery address.

To place an order on hedymartinelli.com, proceed as follows:

1. Discover our product catalog. you can select a category from the navigation menu or discover our selections on the home page. if you are looking for a specific product, use the filters or the search section of the site.
2. Get product information. on the page of each product, you will find all the information on sizes and colors available, as well as the description and composition of the item. click on the product image to enlarge it and see all the details.
3. Place an order:
   • on the article page, select the desired color and size (if any)
   • add the product to the cart by clicking on “add to cart”
   • once you have finished shopping, click on the cart
   • once you have checked the contents of the cart, click “proceed with the order”
   • select a shipping and payment method
   • enter your shipping and payment information
   • check that the information entered is correct and click on “place order”

When the purchase has been made, you will receive a confirmation email with all the details of the order.

To change or cancel your order you need to contact our Customer Service who will assist you in the procedure.

Check your spam box. If the problem persists, contact customer service

At each status change of your order you will receive an email.
The order statuses are:

• Pending Payment. The amount has not yet been credited.
• Processing. The order is placed, but has not yet been processed.
• Sent. Has the order been shipped.
• Canceled.. The order was canceled.

Only the registered customer can monitor the status of the order through hedymartinelli.com by accessing their own, this is not possible by purchasing as a “guest”.

You can select the “Gift” option at checkout when you order on hedymartinelli.com and add a personalized message to your purchase.

By selecting the gift option at the checkout stage on hedymartinelli.com, you will have the opportunity to write a personalized message that will be sent together with your order.

Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:

• Italy: free shipping.
• Europe: the shipping cost is € 20.00.
• united states: the shipping cost is € 50.00.

The average shipping lead time is 3-5 business days.

At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.

The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.

Attention: once an order has been placed, it is no longer possible to change the delivery address.

Hedymartinelli.con accepts the following payment methods:

• PayPal. If you want to pay with your PayPal account, at the end of the order process, you will be redirected to the PayPal site. Here you can log in with your PayPal account and confirm the payment. In a few minutes, the payment will then be registered in our system, and the order can be processed. With Paypal payment, the invoice amount will be charged to your account immediately after order confirmation. You can pay with PayPal by credit card.
• Credit card. We accept the following cards: VISA, Mastercard, American Express. Credit card information is not stored by us but is only transmitted encrypted. Your credit card details are encrypted with an SSL key – which guarantees a high level of security and a secure purchase. Thanks to this high level of security, your purchase on our site is safe.
• Bank transfer. Hedy Martinelli to meet everyone’s needs has also chosen to activate the possibility of payment by bank transfer. The reason must contain the reservation number followed by the name of the jewel purchased (eg Order No. 0000000 – STAD Ring). The order will start as soon as we collect the transfer.

On hedymartinelli.com, every purchase is made with maximum security thanks to the use of servers certified to implement the most cryptographic services (ssl). We only use secure connections, as shown by the url prefix “https” and the padlock symbol that appears in the browser’s address bar.

To make your purchases by credit card in complete safety, for each order you will be asked to enter the cvv code.

As soon as the order is completed, the charge will be made immediately. An email will be sent automatically with the update of the order status from pending payment to being processed.

If you are notified that your credit or debit card or the payment method you have chosen has been declined, contact your bank or payment provider.

Before proceeding:

• Make sure the card details or payment information you entered are correct. For example, check that the provided 16-digit code is correct and that you have selected the right card type
• Verify that the 3 or 4-digit security code is correct
• Check that your credit card hasn’t expired

If you would like further assistance, please contact us.

You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.

To make a return, proceed as follows:

1. Fill out the online return form by clicking on “Returns”.
2. Wait for the “return procedure start” confirmation from our customer service.
3. As soon as you receive the “start of return procedure” confirmation, place the items in a well-packed box. Please make sure the returned items are returned in their original condition.

For security reasons we cannot refund to a different card than the one of the purchase.

Your return will be processed within 5-7 working days from the receipt of the items by the Hedy Martinelli team.
Once the return is accepted, the refund will be issued within 7 working days. You will receive a confirmation by e-mail once the refund has been made.

the time required to process the refund may vary depending on the payment method used:

• credit card: our bank will refund you within 7 working days from the confirmation e-mail of acceptance of the return. the time it takes to restore the credit on your account depends on the issuer of your credit card.
• paypal: the refund on your paypal account will be visible within 24 hours of the return acceptance confirmation e-mail.
• bank transfer: the refund will be made by bank transfer to the bank account indicated in the return form. the refund will be visible on your account within 10 working days from the e-mail confirming acceptance of the return.

We are delighted that you have decided to keep your purchases. contact customer service for assistance.