Customers service
Welcome to the Hedy Martinelli customer service area.
Do not hesitate to contact us for information or assistance. We are open from Monday to Saturday, from 9:00am to 07:00pm, excluding holidays.
Welcome to the Hedy Martinelli customer service area.
Do not hesitate to contact us for information or assistance. We are open from Monday to Saturday, from 9:00am to 07:00pm, excluding holidays.
Chat with an operator for assistance.
From Monday to Saturday: 9:00am – 07:00pm
Talk to one of our operators on:
+39 06 679 7733
From Monday to Saturday: 9:00am – 07:00pm
We will endeavor to respond within 48 hours on business days.
Pickup your hedymartinelli.com order in our shop in Rome.
Contact us to request more information on our after-sales and repair services.
Book a private appointment at the boutique
Via della Fontanella Borghese, 62 – 00186 Rome (RM) – Italy
You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.
To make a return, proceed as follows:
Hedy Martinelli offers you the possibility to collect the order you placed online in the boutique At the checkout stage, select “pickup in boutique”. You will receive an e-mail as soon as your order is ready to be picked up in the boutique.
To be able to collect your order, remember to bring with you:
If you delegate the pickup of your order to a third party, the person who collects the order must present:
Your order will be available for in-store pickup for 15 days. after this deadline, the order will be returned to our offices and we will proceed with the refund.
Currently, the service is available at the following boutique:
Hedy Martinelli
Via della Fontanella Borghese, 62
00186 – Rome (RM) – Italy
Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:
The average shipping lead time is 3-5 business days.
At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.
The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.
Attention: once an order has been placed, it is no longer possible to change the delivery address.
To place an order on hedymartinelli.com, proceed as follows:
When the purchase has been made, you will receive a confirmation email with all the details of the order.
To change or cancel your order you need to contact our Customer Service who will assist you in the procedure.
Check your spam box. If the problem persists, contact customer service
At each status change of your order you will receive an email.
The order statuses are:
Only the registered customer can monitor the status of the order through hedymartinelli.com by accessing their own, this is not possible by purchasing as a “guest”.
You can select the “Gift” option at checkout when you order on hedymartinelli.com and add a personalized message to your purchase.
By selecting the gift option at the checkout stage on hedymartinelli.com, you will have the opportunity to write a personalized message that will be sent together with your order.
Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:
The average shipping lead time is 3-5 business days.
At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.
The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.
Attention: once an order has been placed, it is no longer possible to change the delivery address.
Diameter in mm | IT | FR | DE | ES | UK | NL |
---|---|---|---|---|---|---|
16.50 | 12 | 52 | 52 | 12 | L 1/2 | 17 |
16.80 | 13 | 53 | 53 | 13 | L | 17.5 |
17.20 | 14 | 54 | 54 | 14 | N | 18 |
17.50 | 15 | 55 | 55 | 15 | O | 18.5 |
17.80 | 16 | 56 | 56 | 16 | O 1/2 | 19 |
18.10 | 17 | 57 | 57 | 17 | P 1/2 | 19.5 |
18.40 | 18 | 58 | 58 | 18 | G 1/2 | 20 |
18.80 | 19 | 59 | 59 | 19 | R | 20.5 |
19.10 | 20 | 60 | 60 | 20 | R 1/2 | 21 |
19.40 | 21 | 61 | 61 | 21 | T | 21.5 |
For any additional information do not hesitate to contact our customer service.
Diameter in mm | IT | FR | DE | ES | UK | NL |
---|---|---|---|---|---|---|
19.70 | 22 | 62 | 62 | 22 | T 1/2 | 22 |
20.00 | 23 | 63 | 63 | 23 | V | 22.5 |
20.30 | 24 | 64 | 64 | 24 | V 1/2 | 23 |
20.60 | 25 | 65 | 65 | 25 | W | 23.5 |
21.00 | 26 | 66 | 66 | 26 | X | 24 |
21.30 | 27 | 67 | 67 | 27 | X 1/2 | 24.5 |
21.60 | 28 | 68 | 68 | 28 | Y 1/2 | 25 |
22.00 | 29 | 69 | 69 | 29 | Z | 25.5 |
22.30 | 30 | 70 | 70 | 30 | Z 1/2 | 26 |
For any additional information do not hesitate to contact our customer service.
Hedymartinelli.con accepts the following payment methods:
On hedymartinelli.com, every purchase is made with maximum security thanks to the use of servers certified to implement the most cryptographic services (ssl). We only use secure connections, as shown by the url prefix “https” and the padlock symbol that appears in the browser’s address bar.
To make your purchases by credit card in complete safety, for each order you will be asked to enter the cvv code.
As soon as the order is completed, the charge will be made immediately. An email will be sent automatically with the update of the order status from pending payment to being processed.
If you are notified that your credit or debit card or the payment method you have chosen has been declined, contact your bank or payment provider.
Before proceeding:
If you would like further assistance, please contact us.
You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.
To make a return, proceed as follows:
For security reasons we cannot refund to a different card than the one of the purchase.
Your return will be processed within 5-7 working days from the receipt of the items by the Hedy Martinelli team.
Once the return is accepted, the refund will be issued within 7 working days. You will receive a confirmation by e-mail once the refund has been made.
the time required to process the refund may vary depending on the payment method used:
We are delighted that you have decided to keep your purchases. contact customer service for assistance.
Welcome to the Hedy Martinelli customer service area.
Do not hesitate to contact us for information or assistance. We are open from Monday to Saturday, from 9:00am to 07:00pm, excluding holidays.
Chat with an operator for assistance.
From Monday to Saturday: 9:00am – 07:00pm
Talk to one of our operators on:
+39 06 679 7733
From Monday to Saturday: 9:00am – 07:00pm
We will endeavor to respond within 48 hours on business days.
Pickup your hedymartinelli.com order in our shop in Rome.
Contact us to request more information on our after-sales and repair services.
Book a private appointment at the boutique
Via della Fontanella Borghese, 62 – 00186 Rome (RM) – Italy
You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.
To make a return, proceed as follows:
Hedy Martinelli offers you the possibility to collect the order you placed online in the boutique At the checkout stage, select “pickup in boutique”. You will receive an e-mail as soon as your order is ready to be picked up in the boutique.
To be able to collect your order, remember to bring with you:
If you delegate the pickup of your order to a third party, the person who collects the order must present:
Your order will be available for in-store pickup for 15 days. after this deadline, the order will be returned to our offices and we will proceed with the refund.
Currently, the service is available at the following boutique:
Hedy Martinelli
Via della Fontanella Borghese, 62
00186 – Rome (RM) – Italy
Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:
The average shipping lead time is 3-5 business days.
At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.
The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.
Attention: once an order has been placed, it is no longer possible to change the delivery address.
To place an order on hedymartinelli.com, proceed as follows:
When the purchase has been made, you will receive a confirmation email with all the details of the order.
To change or cancel your order you need to contact our Customer Service who will assist you in the procedure.
Check your spam box. If the problem persists, contact customer service
At each status change of your order you will receive an email.
The order statuses are:
Only the registered customer can monitor the status of the order through hedymartinelli.com by accessing their own, this is not possible by purchasing as a “guest”.
You can select the “Gift” option at checkout when you order on hedymartinelli.com and add a personalized message to your purchase.
By selecting the gift option at the checkout stage on hedymartinelli.com, you will have the opportunity to write a personalized message that will be sent together with your order.
Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:
The average shipping lead time is 3-5 business days.
At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.
The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.
Attention: once an order has been placed, it is no longer possible to change the delivery address.
Diameter in mm | IT | FR | DE | ES | UK | NL |
---|---|---|---|---|---|---|
16.50 | 12 | 52 | 52 | 12 | L 1/2 | 17 |
16.80 | 13 | 53 | 53 | 13 | L | 17.5 |
17.20 | 14 | 54 | 54 | 14 | N | 18 |
17.50 | 15 | 55 | 55 | 15 | O | 18.5 |
17.80 | 16 | 56 | 56 | 16 | O 1/2 | 19 |
18.10 | 17 | 57 | 57 | 17 | P 1/2 | 19.5 |
18.40 | 18 | 58 | 58 | 18 | G 1/2 | 20 |
18.80 | 19 | 59 | 59 | 19 | R | 20.5 |
19.10 | 20 | 60 | 60 | 20 | R 1/2 | 21 |
19.40 | 21 | 61 | 61 | 21 | T | 21.5 |
For any additional information do not hesitate to contact our customer service.
Diameter in mm | IT | FR | DE | ES | UK | NL |
---|---|---|---|---|---|---|
19.70 | 22 | 62 | 62 | 22 | T 1/2 | 22 |
20.00 | 23 | 63 | 63 | 23 | V | 22.5 |
20.30 | 24 | 64 | 64 | 24 | V 1/2 | 23 |
20.60 | 25 | 65 | 65 | 25 | W | 23.5 |
21.00 | 26 | 66 | 66 | 26 | X | 24 |
21.30 | 27 | 67 | 67 | 27 | X 1/2 | 24.5 |
21.60 | 28 | 68 | 68 | 28 | Y 1/2 | 25 |
22.00 | 29 | 69 | 69 | 29 | Z | 25.5 |
22.30 | 30 | 70 | 70 | 30 | Z 1/2 | 26 |
For any additional information do not hesitate to contact our customer service.
Hedymartinelli.con accepts the following payment methods:
On hedymartinelli.com, every purchase is made with maximum security thanks to the use of servers certified to implement the most cryptographic services (ssl). We only use secure connections, as shown by the url prefix “https” and the padlock symbol that appears in the browser’s address bar.
To make your purchases by credit card in complete safety, for each order you will be asked to enter the cvv code.
As soon as the order is completed, the charge will be made immediately. An email will be sent automatically with the update of the order status from pending payment to being processed.
If you are notified that your credit or debit card or the payment method you have chosen has been declined, contact your bank or payment provider.
Before proceeding:
If you would like further assistance, please contact us.
You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.
To make a return, proceed as follows:
For security reasons we cannot refund to a different card than the one of the purchase.
Your return will be processed within 5-7 working days from the receipt of the items by the Hedy Martinelli team.
Once the return is accepted, the refund will be issued within 7 working days. You will receive a confirmation by e-mail once the refund has been made.
the time required to process the refund may vary depending on the payment method used:
We are delighted that you have decided to keep your purchases. contact customer service for assistance.
Welcome to the Hedy Martinelli customer service area.
Do not hesitate to contact us for information or assistance. We are open from Monday to Saturday, from 9:00am to 07:00pm, excluding holidays.
You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.
To make a return, proceed as follows:
Hedy Martinelli offers you the possibility to collect the order you placed online in the boutique At the checkout stage, select “pickup in boutique”. You will receive an e-mail as soon as your order is ready to be picked up in the boutique.
To be able to collect your order, remember to bring with you:
If you delegate the pickup of your order to a third party, the person who collects the order must present:
Your order will be available for in-store pickup for 15 days. after this deadline, the order will be returned to our offices and we will proceed with the refund.
Currently, the service is available at the following boutique:
Hedy Martinelli
Via della Fontanella Borghese, 62
00186 – Rome (RM) – Italy
Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:
The average shipping lead time is 3-5 business days.
At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.
The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.
Attention: once an order has been placed, it is no longer possible to change the delivery address.
To place an order on hedymartinelli.com, proceed as follows:
When the purchase has been made, you will receive a confirmation email with all the details of the order.
To change or cancel your order you need to contact our Customer Service who will assist you in the procedure.
Check your spam box. If the problem persists, contact customer service
At each status change of your order you will receive an email.
The order statuses are:
Only the registered customer can monitor the status of the order through hedymartinelli.com by accessing their own, this is not possible by purchasing as a “guest”.
You can select the “Gift” option at checkout when you order on hedymartinelli.com and add a personalized message to your purchase.
By selecting the gift option at the checkout stage on hedymartinelli.com, you will have the opportunity to write a personalized message that will be sent together with your order.
Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:
The average shipping lead time is 3-5 business days.
At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.
The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.
Attention: once an order has been placed, it is no longer possible to change the delivery address.
Diameter in mm | IT | FR | DE | ES | UK | NL |
---|---|---|---|---|---|---|
16.50 | 12 | 52 | 52 | 12 | L 1/2 | 17 |
16.80 | 13 | 53 | 53 | 13 | L | 17.5 |
17.20 | 14 | 54 | 54 | 14 | N | 18 |
17.50 | 15 | 55 | 55 | 15 | O | 18.5 |
17.80 | 16 | 56 | 56 | 16 | O 1/2 | 19 |
18.10 | 17 | 57 | 57 | 17 | P 1/2 | 19.5 |
18.40 | 18 | 58 | 58 | 18 | G 1/2 | 20 |
18.80 | 19 | 59 | 59 | 19 | R | 20.5 |
19.10 | 20 | 60 | 60 | 20 | R 1/2 | 21 |
19.40 | 21 | 61 | 61 | 21 | T | 21.5 |
For any additional information do not hesitate to contact our customer service.
Diameter in mm | IT | FR | DE | ES | UK | NL |
---|---|---|---|---|---|---|
19.70 | 22 | 62 | 62 | 22 | T 1/2 | 22 |
20.00 | 23 | 63 | 63 | 23 | V | 22.5 |
20.30 | 24 | 64 | 64 | 24 | V 1/2 | 23 |
20.60 | 25 | 65 | 65 | 25 | W | 23.5 |
21.00 | 26 | 66 | 66 | 26 | X | 24 |
21.30 | 27 | 67 | 67 | 27 | X 1/2 | 24.5 |
21.60 | 28 | 68 | 68 | 28 | Y 1/2 | 25 |
22.00 | 29 | 69 | 69 | 29 | Z | 25.5 |
22.30 | 30 | 70 | 70 | 30 | Z 1/2 | 26 |
For any additional information do not hesitate to contact our customer service.
Hedymartinelli.con accepts the following payment methods:
On hedymartinelli.com, every purchase is made with maximum security thanks to the use of servers certified to implement the most cryptographic services (ssl). We only use secure connections, as shown by the url prefix “https” and the padlock symbol that appears in the browser’s address bar.
To make your purchases by credit card in complete safety, for each order you will be asked to enter the cvv code.
As soon as the order is completed, the charge will be made immediately. An email will be sent automatically with the update of the order status from pending payment to being processed.
If you are notified that your credit or debit card or the payment method you have chosen has been declined, contact your bank or payment provider.
Before proceeding:
If you would like further assistance, please contact us.
You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.
To make a return, proceed as follows:
For security reasons we cannot refund to a different card than the one of the purchase.
Your return will be processed within 5-7 working days from the receipt of the items by the Hedy Martinelli team.
Once the return is accepted, the refund will be issued within 7 working days. You will receive a confirmation by e-mail once the refund has been made.
the time required to process the refund may vary depending on the payment method used:
We are delighted that you have decided to keep your purchases. contact customer service for assistance.