Customers service

Welcome to the Hedy Martinelli customer service area.
Do not hesitate to contact us for information or assistance. We are open from Monday to Saturday, from 9:00am to 07:00pm, excluding holidays.

Chat

Chat with an operator for assistance.
From Monday to Saturday: 9:00am – 07:00pm

Phone

Talk to one of our operators on:
+39 06 679 7733
From Monday to Saturday: 9:00am – 07:00pm

Email

We will endeavor to respond within 48 hours on business days.

Pickup in store

Pickup your hedymartinelli.com order in our shop in Rome.

After-sales assistance

Contact us to request more information on our after-sales and repair services.

Appointment in store

Book a private appointment at the boutique
Via della Fontanella Borghese, 62 – 00186 Rome (RM) – Italy

Frequent questions – faq’s

How can I proceed with the return of an order?

You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.

To make a return, proceed as follows:

  1. Fill out the online return form by clicking on “Returns”.
  2. Wait for the “return procedure start” confirmation from our customer service.
  3. As soon as you receive the “start of return procedure” confirmation, place the items in a well-packed box. Please make sure the returned items are returned in their original condition.

Can I pickup my order in a boutique?

Hedy Martinelli ti offre la possibilità di ritirare l’ordine che hai effettuato online in boutique. Nella fase di checkout, seleziona “ritiro in boutique”. Riceverai un’e-mail non appena il tuo ordine sarà pronto per essere ritirato in boutique.

Per poter ritirare l’ordine, ricorda di portare con te:

  • un documento di identità valido
  • l’e-mail di conferma della consegna (in versione cartacea o su un dispositivo mobile).

Se deleghi a un terzo il ritiro del tuo ordine, la persona che ritira l’ordina dovrà presentare:

  • una copia di un tuo documento d’identità valido
  • una copia di un suo documento d’identità valido
  • l’e-mail di conferma della consegna (in versione cartacea o su un dispositivo mobile)
  • una lettera di autorizzazione

Il tuo ordine sarà disponibile per il ritiro in boutique per 15 giorni. superato tale termine, l’ordine sarà restituito ai nostri uffici e procederemo al rimborso.

Attualmente, il servizio è disponibile presso la seguente boutique:

Hedy Martinelli
Via della Fontanella Borghese, 62
00186 – Roma (RM) – Italia

What are the shipping options and costs?

Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:

  • Italy: free shipping.
  • Europe: the shipping cost is € 20.00.
  • united states: the shipping cost is € 50.00.

The average shipping lead time is 3-5 business days.

At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.

The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.

Attention: once an order has been placed, it is no longer possible to change the delivery address.

How can I place an order?

To place an order on hedymartinelli.com, proceed as follows:

  1. Discover our product catalog. you can select a category from the navigation menu or discover our selections on the home page. if you are looking for a specific product, use the filters or the search section of the site.
  2. Get product information. on the page of each product, you will find all the information on sizes and colors available, as well as the description and composition of the item. click on the product image to enlarge it and see all the details.
  3. Place an order:
    • on the article page, select the desired color and size (if any)
    • add the product to the cart by clicking on “add to cart”
    • once you have finished shopping, click on the cart
    • once you have checked the contents of the cart, click “proceed with the order”
    • select a shipping and payment method
    • enter your shipping and payment information
    • check that the information entered is correct and click on “place order”

When the purchase has been made, you will receive a confirmation email with all the details of the order.

Is it possible to modify or cancel an order?

To change or cancel your order you need to contact our Customer Service who will assist you in the procedure.

What can I do if I have not received the order confirmation?

Check your spam box. If the problem persists, contact customer service

How can I track the status of my order?

At each status change of your order you will receive an email.
The order statuses are:

  • Pending Payment. The amount has not yet been credited.
  • Processing. The order is placed, but has not yet been processed.
  • Sent. Has the order been shipped.
  • Canceled.. The order was canceled.

Only the registered customer can monitor the status of the order through hedymartinelli.com by accessing their own, this is not possible by purchasing as a “guest”.

How can I send a gift?

You can select the “Gift” option at checkout when you order on hedymartinelli.com and add a personalized message to your purchase.

Can I send a message along with my order if it is for a gift?

By selecting the gift option at the checkout stage on hedymartinelli.com, you will have the opportunity to write a personalized message that will be sent together with your order.

What are the shipping options and costs?

Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:

  • Italy: free shipping.
  • Europe: the shipping cost is € 20.00.
  • united states: the shipping cost is € 50.00.

The average shipping lead time is 3-5 business days.

At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.

The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.

Attention: once an order has been placed, it is no longer possible to change the delivery address.

Standard size rings for women

Diameter in mm IT FR DE ES UK NL
16.50 12 52 52 12 L 1/2 17
16.80 13 53 53 13 L 17.5
17.20 14 54 54 14 N 18
17.50 15 55 55 15 O 18.5
17.80 16 56 56 16 O 1/2 19
18.10 17 57 57 17 P 1/2 19.5
18.40 18 58 58 18 G 1/2 20
18.80 19 59 59 19 R 20.5
19.10 20 60 60 20 R 1/2 21
19.40 21 61 61 21 T 21.5

For any additional information do not hesitate to contact our customer service.

Standard size rings for men

Diameter in mm IT FR DE ES UK NL
19.70 22 62 62 22 T 1/2 22
20.00 23 63 63 23 V 22.5
20.30 24 64 64 24 V 1/2 23
20.60 25 65 65 25 W 23.5
21.00 26 66 66 26 X 24
21.30 27 67 67 27 X 1/2 24.5
21.60 28 68 68 28 Y 1/2 25
22.00 29 69 69 29 Z 25.5
22.30 30 70 70 30 Z 1/2 26

For any additional information do not hesitate to contact our customer service.

What payment methods are accepted?

Hedymartinelli.con accetta i seguenti metodi di pagamento:

  • PayPal. Se vuoi pagare con il conto PayPal, alla fine del processo d’ordine, verrai reindirizzato al sito di PayPal. Qui potrai effettuare il login con il tuo account PayPal e confermare il pagamento. In pochi minuti, il pagamento sarà quindi registrato nel nostro sistema, e l’ordine potrà essere elaborato. Con il pagamento Paypal, l’importo della fattura sarà addebitato sul tuo conto subito dopo la conferma dell’ordine. Puoi effettuare il pagamento con PayPal attraverso carta di credito.
  • Carta di Credito. Accettiamo le seguenti carte: VISA, Mastercard, American Express. Le informazioni della carta di credito non vengono memorizzate da parte nostra ma vengono solo trasmessi in modo criptato. I dati della tua carta di credito vengono crittografati tramite chiave SSL – che garantisce un alto livello di sicurezza e un acquisto sicuro. Grazie a questo elevato livello di sicurezza, il vostro acquisto sul nostro sito è sicuro.
  • Bonifico Bancario. Hedy Martinelli per venire incontro alle esigenze di tutti ha scelto di attivare anche la possibilità di pagamento tramite bonifico bancario. La causale dovrà contenere il numero della prenotazione seguito dal nome del gioiello acquistato (es. Ordine n°0000000 – Anello STAD). L’ordine partirà non appena incasseremo il bonifico.

Are purchases on hedymartinelli.com made safely?

On hedymartinelli.com, every purchase is made with maximum security thanks to the use of servers certified to implement the most cryptographic services (ssl). We only use secure connections, as shown by the url prefix “https” and the padlock symbol that appears in the browser’s address bar.

To make your purchases by credit card in complete safety, for each order you will be asked to enter the cvv code.

When will my credit card be charged?

As soon as the order is completed, the charge will be made immediately. An email will be sent automatically with the update of the order status from pending payment to being processed.

Why was my payment declined?

If you are notified that your credit or debit card or the payment method you have chosen has been declined, contact your bank or payment provider.

Before proceeding:

  • Make sure the card details or payment information you entered are correct. For example, check that the provided 16-digit code is correct and that you have selected the right card type
  • Verify that the 3 or 4-digit security code is correct
  • Check that your credit card hasn’t expired

If you would like further assistance, please contact us.

How can I proceed with the return of an order?

You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.

To make a return, proceed as follows:

  1. Fill out the online return form by clicking on “Returns”.
  2. Wait for the “return procedure start” confirmation from our customer service.
  3. As soon as you receive the “start of return procedure” confirmation, place the items in a well-packed box. Please make sure the returned items are returned in their original condition.

Can I receive the refund on a different credit card than the one used for the order?

For security reasons we cannot refund to a different card than the one of the purchase.

When will i get my refund?

Your return will be processed within 5-7 working days from the receipt of the items by the Hedy Martinelli team.
Once the return is accepted, the refund will be issued within 7 working days. You will receive a confirmation by e-mail once the refund has been made.

the time required to process the refund may vary depending on the payment method used:

  • credit card: our bank will refund you within 7 working days from the confirmation e-mail of acceptance of the return. the time it takes to restore the credit on your account depends on the issuer of your credit card.
  • paypal: the refund on your paypal account will be visible within 24 hours of the return acceptance confirmation e-mail.
  • bank transfer: the refund will be made by bank transfer to the bank account indicated in the return form. the refund will be visible on your account within 10 working days from the e-mail confirming acceptance of the return.

I have decided to keep the items in my order, but I have already filled out the return form

We are delighted that you have decided to keep your purchases. contact customer service for assistance.

Customers service

Welcome to the Hedy Martinelli customer service area.
Do not hesitate to contact us for information or assistance. We are open from Monday to Saturday, from 9:00am to 07:00pm, excluding holidays.

Chat

Chat with an operator for assistance.
From Monday to Saturday: 9:00am – 07:00pm

Phone

Talk to one of our operators on:
+39 06 679 7733
From Monday to Saturday: 9:00am – 07:00pm

Email

We will endeavor to respond within 48 hours on business days.

Pickup in store

Pickup your hedymartinelli.com order in our shop in Rome.

After-sales assistance

Contact us to request more information on our after-sales and repair services.

Appointment in store

Book a private appointment at the boutique
Via della Fontanella Borghese, 62 – 00186 Rome (RM) – Italy

Frequent questions – faq’s

How can I proceed with the return of an order?

You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.

To make a return, proceed as follows:

  1. Fill out the online return form by clicking on “Returns”.
  2. Wait for the “return procedure start” confirmation from our customer service.
  3. As soon as you receive the “start of return procedure” confirmation, place the items in a well-packed box. Please make sure the returned items are returned in their original condition.

Can I pickup my order in a boutique?

Hedy Martinelli ti offre la possibilità di ritirare l’ordine che hai effettuato online in boutique. Nella fase di checkout, seleziona “ritiro in boutique”. Riceverai un’e-mail non appena il tuo ordine sarà pronto per essere ritirato in boutique.

Per poter ritirare l’ordine, ricorda di portare con te:

  • un documento di identità valido
  • l’e-mail di conferma della consegna (in versione cartacea o su un dispositivo mobile).

Se deleghi a un terzo il ritiro del tuo ordine, la persona che ritira l’ordina dovrà presentare:

  • una copia di un tuo documento d’identità valido
  • una copia di un suo documento d’identità valido
  • l’e-mail di conferma della consegna (in versione cartacea o su un dispositivo mobile)
  • una lettera di autorizzazione

Il tuo ordine sarà disponibile per il ritiro in boutique per 15 giorni. superato tale termine, l’ordine sarà restituito ai nostri uffici e procederemo al rimborso.

Attualmente, il servizio è disponibile presso la seguente boutique:

Hedy Martinelli
Via della Fontanella Borghese, 62
00186 – Roma (RM) – Italia

What are the shipping options and costs?

Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:

  • Italy: free shipping.
  • Europe: the shipping cost is € 20.00.
  • united states: the shipping cost is € 50.00.

The average shipping lead time is 3-5 business days.

At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.

The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.

Attention: once an order has been placed, it is no longer possible to change the delivery address.

How can I place an order?

To place an order on hedymartinelli.com, proceed as follows:

  1. Discover our product catalog. you can select a category from the navigation menu or discover our selections on the home page. if you are looking for a specific product, use the filters or the search section of the site.
  2. Get product information. on the page of each product, you will find all the information on sizes and colors available, as well as the description and composition of the item. click on the product image to enlarge it and see all the details.
  3. Place an order:
    • on the article page, select the desired color and size (if any)
    • add the product to the cart by clicking on “add to cart”
    • once you have finished shopping, click on the cart
    • once you have checked the contents of the cart, click “proceed with the order”
    • select a shipping and payment method
    • enter your shipping and payment information
    • check that the information entered is correct and click on “place order”

When the purchase has been made, you will receive a confirmation email with all the details of the order.

Is it possible to modify or cancel an order?

To change or cancel your order you need to contact our Customer Service who will assist you in the procedure.

What can I do if I have not received the order confirmation?

Check your spam box. If the problem persists, contact customer service

How can I track the status of my order?

At each status change of your order you will receive an email.
The order statuses are:

  • Pending Payment. The amount has not yet been credited.
  • Processing. The order is placed, but has not yet been processed.
  • Sent. Has the order been shipped.
  • Canceled.. The order was canceled.

Only the registered customer can monitor the status of the order through hedymartinelli.com by accessing their own, this is not possible by purchasing as a “guest”.

How can I send a gift?

You can select the “Gift” option at checkout when you order on hedymartinelli.com and add a personalized message to your purchase.

Can I send a message along with my order if it is for a gift?

By selecting the gift option at the checkout stage on hedymartinelli.com, you will have the opportunity to write a personalized message that will be sent together with your order.

What are the shipping options and costs?

Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:

  • Italy: free shipping.
  • Europe: the shipping cost is € 20.00.
  • united states: the shipping cost is € 50.00.

The average shipping lead time is 3-5 business days.

At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.

The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.

Attention: once an order has been placed, it is no longer possible to change the delivery address.

Standard size rings for women

Diameter in mm IT FR DE ES UK NL
16.50 12 52 52 12 L 1/2 17
16.80 13 53 53 13 L 17.5
17.20 14 54 54 14 N 18
17.50 15 55 55 15 O 18.5
17.80 16 56 56 16 O 1/2 19
18.10 17 57 57 17 P 1/2 19.5
18.40 18 58 58 18 G 1/2 20
18.80 19 59 59 19 R 20.5
19.10 20 60 60 20 R 1/2 21
19.40 21 61 61 21 T 21.5

For any additional information do not hesitate to contact our customer service.

Standard size rings for men

Diameter in mm IT FR DE ES UK NL
19.70 22 62 62 22 T 1/2 22
20.00 23 63 63 23 V 22.5
20.30 24 64 64 24 V 1/2 23
20.60 25 65 65 25 W 23.5
21.00 26 66 66 26 X 24
21.30 27 67 67 27 X 1/2 24.5
21.60 28 68 68 28 Y 1/2 25
22.00 29 69 69 29 Z 25.5
22.30 30 70 70 30 Z 1/2 26

For any additional information do not hesitate to contact our customer service.

What payment methods are accepted?

Hedymartinelli.con accetta i seguenti metodi di pagamento:

  • PayPal. Se vuoi pagare con il conto PayPal, alla fine del processo d’ordine, verrai reindirizzato al sito di PayPal. Qui potrai effettuare il login con il tuo account PayPal e confermare il pagamento. In pochi minuti, il pagamento sarà quindi registrato nel nostro sistema, e l’ordine potrà essere elaborato. Con il pagamento Paypal, l’importo della fattura sarà addebitato sul tuo conto subito dopo la conferma dell’ordine. Puoi effettuare il pagamento con PayPal attraverso carta di credito.
  • Carta di Credito. Accettiamo le seguenti carte: VISA, Mastercard, American Express. Le informazioni della carta di credito non vengono memorizzate da parte nostra ma vengono solo trasmessi in modo criptato. I dati della tua carta di credito vengono crittografati tramite chiave SSL – che garantisce un alto livello di sicurezza e un acquisto sicuro. Grazie a questo elevato livello di sicurezza, il vostro acquisto sul nostro sito è sicuro.
  • Bonifico Bancario. Hedy Martinelli per venire incontro alle esigenze di tutti ha scelto di attivare anche la possibilità di pagamento tramite bonifico bancario. La causale dovrà contenere il numero della prenotazione seguito dal nome del gioiello acquistato (es. Ordine n°0000000 – Anello STAD). L’ordine partirà non appena incasseremo il bonifico.

Are purchases on hedymartinelli.com made safely?

On hedymartinelli.com, every purchase is made with maximum security thanks to the use of servers certified to implement the most cryptographic services (ssl). We only use secure connections, as shown by the url prefix “https” and the padlock symbol that appears in the browser’s address bar.

To make your purchases by credit card in complete safety, for each order you will be asked to enter the cvv code.

When will my credit card be charged?

As soon as the order is completed, the charge will be made immediately. An email will be sent automatically with the update of the order status from pending payment to being processed.

Why was my payment declined?

If you are notified that your credit or debit card or the payment method you have chosen has been declined, contact your bank or payment provider.

Before proceeding:

  • Make sure the card details or payment information you entered are correct. For example, check that the provided 16-digit code is correct and that you have selected the right card type
  • Verify that the 3 or 4-digit security code is correct
  • Check that your credit card hasn’t expired

If you would like further assistance, please contact us.

How can I proceed with the return of an order?

You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.

To make a return, proceed as follows:

  1. Fill out the online return form by clicking on “Returns”.
  2. Wait for the “return procedure start” confirmation from our customer service.
  3. As soon as you receive the “start of return procedure” confirmation, place the items in a well-packed box. Please make sure the returned items are returned in their original condition.

Can I receive the refund on a different credit card than the one used for the order?

For security reasons we cannot refund to a different card than the one of the purchase.

When will i get my refund?

Your return will be processed within 5-7 working days from the receipt of the items by the Hedy Martinelli team.
Once the return is accepted, the refund will be issued within 7 working days. You will receive a confirmation by e-mail once the refund has been made.

the time required to process the refund may vary depending on the payment method used:

  • credit card: our bank will refund you within 7 working days from the confirmation e-mail of acceptance of the return. the time it takes to restore the credit on your account depends on the issuer of your credit card.
  • paypal: the refund on your paypal account will be visible within 24 hours of the return acceptance confirmation e-mail.
  • bank transfer: the refund will be made by bank transfer to the bank account indicated in the return form. the refund will be visible on your account within 10 working days from the e-mail confirming acceptance of the return.

I have decided to keep the items in my order, but I have already filled out the return form

We are delighted that you have decided to keep your purchases. contact customer service for assistance.

Customers service

Welcome to the Hedy Martinelli customer service area.
Do not hesitate to contact us for information or assistance. We are open from Monday to Saturday, from 9:00am to 07:00pm, excluding holidays.

Chat

Chat with an operator for assistance.
From Monday to Saturday: 9:00am – 07:00pm

Phone

Talk to one of our operators on:
+39 06 679 7733
From Monday to Saturday: 9:00am – 07:00pm

Email

We will endeavor to respond within 48 hours on business days.

Pickup in store

Pickup your hedymartinelli.com order in our shop in Rome.

After-sales assistance

Contact us to request more information on our after-sales and repair services.

Appointment in store

Book a private appointment at the boutique
Via della Fontanella Borghese, 62 – 00186 Rome (RM) – Italy

Frequent questions – faq’s

How can I proceed with the return of an order?

You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.

To make a return, proceed as follows:

  1. Fill out the online return form by clicking on “Returns”.
  2. Wait for the “return procedure start” confirmation from our customer service.
  3. As soon as you receive the “start of return procedure” confirmation, place the items in a well-packed box. Please make sure the returned items are returned in their original condition.

Can I pickup my order in a boutique?

Hedy Martinelli ti offre la possibilità di ritirare l’ordine che hai effettuato online in boutique. Nella fase di checkout, seleziona “ritiro in boutique”. Riceverai un’e-mail non appena il tuo ordine sarà pronto per essere ritirato in boutique.

Per poter ritirare l’ordine, ricorda di portare con te:

  • un documento di identità valido
  • l’e-mail di conferma della consegna (in versione cartacea o su un dispositivo mobile).

Se deleghi a un terzo il ritiro del tuo ordine, la persona che ritira l’ordina dovrà presentare:

  • una copia di un tuo documento d’identità valido
  • una copia di un suo documento d’identità valido
  • l’e-mail di conferma della consegna (in versione cartacea o su un dispositivo mobile)
  • una lettera di autorizzazione

Il tuo ordine sarà disponibile per il ritiro in boutique per 15 giorni. superato tale termine, l’ordine sarà restituito ai nostri uffici e procederemo al rimborso.

Attualmente, il servizio è disponibile presso la seguente boutique:

Hedy Martinelli
Via della Fontanella Borghese, 62
00186 – Roma (RM) – Italia

What are the shipping options and costs?

Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:

  • Italy: free shipping.
  • Europe: the shipping cost is € 20.00.
  • united states: the shipping cost is € 50.00.

The average shipping lead time is 3-5 business days.

At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.

The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.

Attention: once an order has been placed, it is no longer possible to change the delivery address.

How can I place an order?

To place an order on hedymartinelli.com, proceed as follows:

  1. Discover our product catalog. you can select a category from the navigation menu or discover our selections on the home page. if you are looking for a specific product, use the filters or the search section of the site.
  2. Get product information. on the page of each product, you will find all the information on sizes and colors available, as well as the description and composition of the item. click on the product image to enlarge it and see all the details.
  3. Place an order:
    • on the article page, select the desired color and size (if any)
    • add the product to the cart by clicking on “add to cart”
    • once you have finished shopping, click on the cart
    • once you have checked the contents of the cart, click “proceed with the order”
    • select a shipping and payment method
    • enter your shipping and payment information
    • check that the information entered is correct and click on “place order”

When the purchase has been made, you will receive a confirmation email with all the details of the order.

Is it possible to modify or cancel an order?

To change or cancel your order you need to contact our Customer Service who will assist you in the procedure.

What can I do if I have not received the order confirmation?

Check your spam box. If the problem persists, contact customer service

How can I track the status of my order?

At each status change of your order you will receive an email.
The order statuses are:

  • Pending Payment. The amount has not yet been credited.
  • Processing. The order is placed, but has not yet been processed.
  • Sent. Has the order been shipped.
  • Canceled.. The order was canceled.

Only the registered customer can monitor the status of the order through hedymartinelli.com by accessing their own, this is not possible by purchasing as a “guest”.

How can I send a gift?

You can select the “Gift” option at checkout when you order on hedymartinelli.com and add a personalized message to your purchase.

Can I send a message along with my order if it is for a gift?

By selecting the gift option at the checkout stage on hedymartinelli.com, you will have the opportunity to write a personalized message that will be sent together with your order.

What are the shipping options and costs?

Dhl is the courier we use for all shipments. you will receive an e-mail containing the tracking number once your order has been taken over by the courier.
Our delivery costs are fixed and there are no additional costs:

  • Italy: free shipping.
  • Europe: the shipping cost is € 20.00.
  • united states: the shipping cost is € 50.00.

The average shipping lead time is 3-5 business days.

At the time of delivery, make sure that the number of packages delivered corresponds to that indicated in the shipping confirmation e-mail and that the packages are not damaged. Any damage to the packaging and / or the product and any discrepancy relating to the number of packages delivered must be immediately reported in writing through the courier’s delivery documents.

The courier makes deliveries from Monday to Friday during working hours and makes three delivery attempts. after the third failed delivery attempt, the order will be returned to our offices.

Attention: once an order has been placed, it is no longer possible to change the delivery address.

Standard size rings for women

Diameter in mm IT FR DE ES UK NL
16.50 12 52 52 12 L 1/2 17
16.80 13 53 53 13 L 17.5
17.20 14 54 54 14 N 18
17.50 15 55 55 15 O 18.5
17.80 16 56 56 16 O 1/2 19
18.10 17 57 57 17 P 1/2 19.5
18.40 18 58 58 18 G 1/2 20
18.80 19 59 59 19 R 20.5
19.10 20 60 60 20 R 1/2 21
19.40 21 61 61 21 T 21.5

For any additional information do not hesitate to contact our customer service.

Standard size rings for men

Diameter in mm IT FR DE ES UK NL
19.70 22 62 62 22 T 1/2 22
20.00 23 63 63 23 V 22.5
20.30 24 64 64 24 V 1/2 23
20.60 25 65 65 25 W 23.5
21.00 26 66 66 26 X 24
21.30 27 67 67 27 X 1/2 24.5
21.60 28 68 68 28 Y 1/2 25
22.00 29 69 69 29 Z 25.5
22.30 30 70 70 30 Z 1/2 26

For any additional information do not hesitate to contact our customer service.

What payment methods are accepted?

Hedymartinelli.con accetta i seguenti metodi di pagamento:

  • PayPal. Se vuoi pagare con il conto PayPal, alla fine del processo d’ordine, verrai reindirizzato al sito di PayPal. Qui potrai effettuare il login con il tuo account PayPal e confermare il pagamento. In pochi minuti, il pagamento sarà quindi registrato nel nostro sistema, e l’ordine potrà essere elaborato. Con il pagamento Paypal, l’importo della fattura sarà addebitato sul tuo conto subito dopo la conferma dell’ordine. Puoi effettuare il pagamento con PayPal attraverso carta di credito.
  • Carta di Credito. Accettiamo le seguenti carte: VISA, Mastercard, American Express. Le informazioni della carta di credito non vengono memorizzate da parte nostra ma vengono solo trasmessi in modo criptato. I dati della tua carta di credito vengono crittografati tramite chiave SSL – che garantisce un alto livello di sicurezza e un acquisto sicuro. Grazie a questo elevato livello di sicurezza, il vostro acquisto sul nostro sito è sicuro.
  • Bonifico Bancario. Hedy Martinelli per venire incontro alle esigenze di tutti ha scelto di attivare anche la possibilità di pagamento tramite bonifico bancario. La causale dovrà contenere il numero della prenotazione seguito dal nome del gioiello acquistato (es. Ordine n°0000000 – Anello STAD). L’ordine partirà non appena incasseremo il bonifico.

Are purchases on hedymartinelli.com made safely?

On hedymartinelli.com, every purchase is made with maximum security thanks to the use of servers certified to implement the most cryptographic services (ssl). We only use secure connections, as shown by the url prefix “https” and the padlock symbol that appears in the browser’s address bar.

To make your purchases by credit card in complete safety, for each order you will be asked to enter the cvv code.

When will my credit card be charged?

As soon as the order is completed, the charge will be made immediately. An email will be sent automatically with the update of the order status from pending payment to being processed.

Why was my payment declined?

If you are notified that your credit or debit card or the payment method you have chosen has been declined, contact your bank or payment provider.

Before proceeding:

  • Make sure the card details or payment information you entered are correct. For example, check that the provided 16-digit code is correct and that you have selected the right card type
  • Verify that the 3 or 4-digit security code is correct
  • Check that your credit card hasn’t expired

If you would like further assistance, please contact us.

How can I proceed with the return of an order?

You have the option to return a purchase within 15 days from the date of delivery or collection (in reference to Legislative Decree 206/2005). The shipping cost for the return is charged to the customer. For more information on our return policy and the products that can be returned, please consult our return policy.

To make a return, proceed as follows:

  1. Fill out the online return form by clicking on “Returns”.
  2. Wait for the “return procedure start” confirmation from our customer service.
  3. As soon as you receive the “start of return procedure” confirmation, place the items in a well-packed box. Please make sure the returned items are returned in their original condition.

Can I receive the refund on a different credit card than the one used for the order?

For security reasons we cannot refund to a different card than the one of the purchase.

When will i get my refund?

Your return will be processed within 5-7 working days from the receipt of the items by the Hedy Martinelli team.
Once the return is accepted, the refund will be issued within 7 working days. You will receive a confirmation by e-mail once the refund has been made.

the time required to process the refund may vary depending on the payment method used:

  • credit card: our bank will refund you within 7 working days from the confirmation e-mail of acceptance of the return. the time it takes to restore the credit on your account depends on the issuer of your credit card.
  • paypal: the refund on your paypal account will be visible within 24 hours of the return acceptance confirmation e-mail.
  • bank transfer: the refund will be made by bank transfer to the bank account indicated in the return form. the refund will be visible on your account within 10 working days from the e-mail confirming acceptance of the return.

I have decided to keep the items in my order, but I have already filled out the return form

We are delighted that you have decided to keep your purchases. contact customer service for assistance.