Customer Privacy Policy
for the physical and digital world
Effective: October 2022

Welcome to the “hedymartinelli.com” website. Below you will find some information on how we process the personal data of visitors (hereinafter also referred to as “users”) who browse our site, pursuant to and for the purposes of art. 13 of EU Regulation 2016/679.
The information is divided into the following sections:

• Who is the data controller of the users’ personal data? How can they contact him?
• Has the owner appointed a data protection officer (DPO)?
• How are the personal data of users processed by the Data Controller?
• Navigation on the hedymartinelli.com website
• Interactions with social networks (section to be inserted only if you have this interaction)
• Filling out web forms
• What categories of personal data does the Data Controller process?
• Types of processing, purposes of the processing of personal data, respective legal bases, data retention times.
• Does the Data Controller communicate or disclose your personal data?
• What are the rights you can exercise as an interested party?

Who is the data controller of the users’ personal data? How can they contact him?

The data controller of the personal data of users who consult and use the “hedymartinelli.com” site is Hedy Martinelli S.r.l. (also referred to simply as “Hedy Martinelli”).
You can contact Hedy Martinelli by sending a communication to the following email address info.seliti@gmail.com.

How are the personal data of users processed by the Data Controller?

The data you release will be processed by the employees expressly designated by the Data Controller, according to the respective authorization profiles assigned. The designated persons will be able to carry out the consultation, use, processing, comparison and any other suitable operation, even automated, only if they have been expressly designated and authorized to do so.

The data will be processed through the use of IT, telematic and paper tools and supports in compliance with the provisions of the law aimed at guaranteeing security and confidentiality, as well as the accuracy, updating and relevance of the data with respect to the declared purposes. You can help us ensure that your data is always accurate by communicating updates to the email address info.seliti@gmail.com

Site navigation

Hedy Martinelli may collect and process the personal data of users when they access and visit the hedymartinelli.com site by browsing the pages, even without registering and without filling in or entering data in online forms.

Hedy Martinelli also uses cookies in some areas of the hedymartinelli.com site. Cookies allow our site hedymartinelli.com, for example, to check if our users have already visited the site or allow us to understand which pages of the hedymartinelli.com site are most visited. For this area of personal data processing, we ask you to read the Cookie policy which must be consulted together with the information that Hedy Martinelli srl provides in this information.

Interactions with social networks

On our site hedymartinelli.com you can also find social buttons / widgets, or those “buttons” depicting the icons of social networks (Facebook and Instagram). These “buttons” allow users who are browsing the hedymartinelli.com site to reach and interact with a “click” directly with the social network which acquires data relating to your visit.
Apart from these cases, in which you spontaneously click to share your browsing data with the selected social networks, Hedy Martinelli does not share any browsing information or user data acquired through its hedymartinelli.com website. with social networks.

Compilation of web forms

When you access the hedymartinelli.com site and decide to use its services interactively (e.g. request for newsletters, purchase of products on the site) you may be asked to fill in web forms with some of your personal data, we provide you with some information below useful to know how we treat the data you send us.

What categories of personal data does the Data Controller process?

To access services and content provided through the hedymartinelli.com site, you may be asked for personal data such as, for example, name, surname, residence / domicile address, e-mail, date of birth, etc.

To make a purchase on our site, you may be asked for additional information, such as data relating to the means of payment used and data for shipping products and any billing.

The provision of the aforementioned personal data by the user is optional, but failing that, Hedy Martinelli will not be able to respond to requests.

Through the web forms available on the site we never ask you for data of a sensitive nature (e.g. relating to revealing racial and ethnic origin, religious, philosophical, political beliefs, state of health, sexual life, etc.) or judicial (data relating to criminal records, or relating to the status of accused or suspected, etc.).

Hedy Martinelli also collects:

• any optional information requested through the web forms;
• the information that we may acquire by examining your interaction with us, through emails and newsletters, through our site “hedymartinelli.com”;
• any information you may share through the social networks to which you are registered.

Hedy Martinelli will process the personal data that you release to us only for its own purposes and strictly relevant to each individual service requested and used. Hedy Martinelli may use your data for additional or different purposes, only with prior consent or, in certain limited cases, in the presence of our legitimate interest.

Types of processing, purposes of the processing of personal data, respective legal bases, data retention times.

Type of treatment: Browsing the website

• Purpose of processing: While you visit our site, the computer systems used to operate it acquire some data (eg IP addresses, domain names, URIs) whose transmission is implicit and necessary for the functioning of the Internet. Hedy Martinelli uses this data for the sole purpose of allowing users to browse and to check its correct functioning or to ascertain responsibility in the event of computer crimes.
• Legal basis of the processing: The need to allow users to browse the site. Hedy Martinelli’s legitimate interest in ensuring the proper functioning of IT systems and in proceeding with the investigation of alleged IT crimes (also on the basis of the existence of a legal obligation).
• Data retention time: The data remain on our IT systems for a time not exceeding thirty days, except in the case of ascertainments of responsibility for IT crimes for which a legal obligation or a request from the Authority may require retention for a longer period.

Type of treatment: Subscription to the newsletter

• Purpose of processing: The newsletter is a communication with informative, promotional and advertising content sent to all interested parties who request it.
• Legal basis of the processing: Your consent. We will use the data requested in the registration form only with your authorization.
• The data you communicate to us for subscription to the Newsletter will be kept until we receive an unsubscribe request from you, in which case we will delete your data from our databases within 72 hours from the request for unsubscribe.

Type of treatment: Purchase of products

• Purpose of the processing: The data you release to us will be used for the fulfillment of your purchase orders and for related activities (sending of goods, invoicing, payment management, etc.).
• Legal basis of the processing: The need to execute the contract for the sale of products or pre-contractual measures adopted on the basis of your request.
• Data retention time: Your personal data will be kept for the time necessary to fulfill contractual obligations and obligations imposed by law (eg in tax matters) in relation to the performance of the sales activity.

Does the Data Controller communicate or disclose your personal data?

Hedy Martinelli communicates your personal data to third parties only where this is necessary and functional to the achievement of the data processing purpose pursued according to the service requested by you, and in any case proceeds with the communication only after informing you, and where necessary, having collected your consent to do so.

In general, the data acquired during navigation may be known by third-party companies that provide Hedy Martinelli with IT assistance and data processing services.
In particular, some specific services provided through the hedymartinelli.com site also provide for communication to other categories of subjects, such as, for the purchase of products, companies that provide payment services, Paypal, shipping companies, financial institutions, companies that carry out mailing and correspondence services.
The list of persons appointed as Data Processors can be obtained by writing to the email address info.seliti@gmail.com

In the event of an express request and in the circumstances authorized by law, the data may be communicated by Hedy Martinelli to the Public Security Authorities and to the Police forces.

What are the rights you can exercise as an interested party?

You can exercise the rights that the law guarantees you (articles 15-22 of EU Regulation 2016/679) regarding your personal data by writing to the following email addresses info.seliti@gmail.com.
We will reply to your request as soon as possible and in any case no later than 30 days from receipt of your report. In some cases, we may ask you for a copy of an identification document if, in connection with your request, it becomes necessary to verify your identity.

• Right of access
  You have the right to know if the processing of personal data concerning you is in progress and – if confirmed – to obtain a copy of such data and be informed about: origin of the data; the categories of personal data processed; the recipients of the data; the purposes of the processing; the existence of an automated decision-making process, including profiling; the data retention period; the rights provided for by the Regulations.
• Right of rectification
  You have the right to obtain the rectification of the data in our possession concerning you or to integrate the data that are incomplete. We remind you that when you communicate your data to use our services, you guarantee its truthfulness and accuracy. Help us ensure that your data is always accurate by communicating any updates to info.seliti@gmail.com
• Right of cancellation
  You have the right to request the deletion of your personal data if they are no longer necessary for the purpose for which they were collected or if we are no longer authorized to process them.
• Right to limitation of treatment
  You have the right to obtain the limitation of the processing in the following cases: A) you have contested the accuracy of your personal data. You can request the limitation of processing for the period in which we will verify the accuracy of your data; B) we are not authorized to process your data and, instead of deleting them, you can ask us to limit their use; C) if the data we are in possession of – even if they are no longer necessary for us for the purposes of the processing for which they were collected – are necessary for you to ascertain, exercise or defend a right in court ; D) you have opposed a treatment based on our legitimate interest Pending verification of the prevalence of our legitimate reasons with respect to those that refer to you as an interested party, you can ask us to limit the processing.
• Right to withdraw consent
  You can withdraw your consent in relation to all the treatments that are based on it.
• Right to data portability
  In the event that we process your data on the basis of your consent or in execution of a contract, or the processing is carried out by automated means, you can exercise the right to data portability. You will then be able to receive the personal data you have communicated to us in a structured format, commonly used and readable by an automatic device. You can also request to transmit your data directly to another company, as long as this is technically possible.
• Right to object
  You have the right to object at any time to the processing of your personal data based on our legitimate interest.
  We also inform you that, if you believe that the processing of personal data concerning you is carried out in contrast with the provisions of EU Regulation 2016/679, you have the right to lodge a complaint with the competent data protection supervisory authority.

Information on the management of cookies
Effective: October 2022

We use cookies in some areas of our site “hedymartinelli.com” (hereinafter simply the “site”).
Cookies are files that store information on hard drives or browsers. They allow this site to check if our users have already visited the site, or allow us to understand which pages of the site are most visited (as cookies allow you to see which pages are visited and for how long). Through this data we are able to make the site more responsive to the requests of our users and easier to navigate. For example, cookies allow us to ensure users that the information on our site in their future visits responds to the preferences expressed.

We would like to inform our users that the browser can be configured to accept or reject cookies, or to warn when a cookie has been sent. Each browser is different, therefore it is necessary to check in the specific browser used how to configure the options.
Hedy Martinelli informs its users that when a site has been structured to use technical cookies, any uninstallation of them could affect the functioning of the site and not allow the best use of the same.

Here are some links to the online information pages for configuring the most popular browsers:

• Microsoft Windows Explore
• Apple Safari
• Google Chrome
• Mozilla Firefox
• Opera

Furthermore, Hedy Martinelli informs users that they also use cookies other than technical cookies, the so-called profiling cookies, which can always be deactivated by the user without this entailing any reduction in the functionality of the website displayed.

How are the personal data of users processed by the Data Controller?

The data you release will be processed by the employees expressly designated by the Data Controller, according to the respective authorization profiles assigned. The designated persons will be able to carry out the consultation, use, processing, comparison and any other suitable operation, even automated, only if they have been expressly designated and authorized to do so.

The data will be processed through the use of IT, telematic and paper tools and supports in compliance with the provisions of the law aimed at guaranteeing security and confidentiality, as well as the accuracy, updating and relevance of the data with respect to the declared purposes.
You can help us ensure that your data is always accurate by communicating updates to the email addressinfo.seliti@gmail.com

First party cookies

First-party cookies are set by the website visited by the user, whose address appears in the URL window.

Third party cookies

Third-party cookies are set by a domain other than the one visited by the user. If a user visits a site and a different company sends information using that site through cookies, it is in the presence of third-party cookies.
Hedy Martinelli has no access to and control over cookies, web beacons and other tracking technologies used on third-party sites that the user can access from the site. The user is invited to read the privacy policy of third-party websites that are accessed through the site, in order to understand the conditions applicable to the processing of personal data on such websites. Hedy Martinelli has no responsibility with respect to third-party websites and their cookies.

Technical cookies

Third-party cookies are set by a domain other than the one visited by the user. If a user visits a site and a different company sends information using that site through cookies, it is in the presence of third-party cookies.
Hedy Martinelli has no access to and control over cookies, web beacons and other tracking technologies used on third-party sites that the user can access from the site. The user is invited to read the privacy policy of third-party websites that are accessed through the site, in order to understand the conditions applicable to the processing of personal data on such websites. Hedy Martinelli has no responsibility with respect to third-party websites and their cookies.

Profiling cookies

These cookies are designed to create user profiles and are used in order to send advertising messages in line with the preferences expressed by the user in the context of surfing the net.

The prior consent of the user is required for the installation of these cookies. For this reason, when the user accesses particular sections of the site that install this type of cookies, a special banner is displayed, which informs that profiling cookies are used on this section of the site and that by closing the banner, scrolling the page or by clicking any element of the page other than the banner, you are consenting to the use of cookies. Should the user express his consent to the installation of cookies in this way, his consent will be tracked through a special technical cookie. In this way, you will avoid having the banner displayed on the cookies during subsequent visits by the user to the sections of the site. If the user were to delete this technical cookie from his browser in the manner described below, the trace of his consent would be lost and, therefore, during his subsequent visit to the sections of the site, the cookie banner will be displayed again.
The user is free to block the installation of profiling cookies at any time, without the possibility of visiting the site and enjoying its contents being compromised in any way. If the user decides to disable behavioral advertising, it does not mean that he or she may no longer receive advertising on the site. However, the banners that you will display on the site may not reflect your interests or preferences on the browser you are currently using.

Social cookies

These third-party cookies allow the user to interact with social networks (Facebook, Twitter, Instagram, Pinterest, etc …) and allow the user to share site content through social networks.

For the use of these cookies, the user’s prior consent is required. The user is free to block the installation of social cookies at any time, without the possibility of visiting the site and enjoying its contents being compromised in any way. If the user decides to disable social cookies, she will no longer be able to share the contents of the site through social networks.

How can cookies be disabled?

Most browsers automatically accept cookies, but the user can also choose not to accept them. It is advisable not to disable this function, since this may prevent you from moving freely from one page to another and enjoying all the features of the site.
If the user does not want his computer to receive and store cookies, he can change the security settings of his browser (Internet Explorer, Google Chrome, Safari etc.). In any case, please note that certain parts of the site can be used to their full extent only if the user’s browser accepts cookies; otherwise, the user will not be able to add products to the cart and purchase them (for example). Consequently, the user’s choice to remove and not accept cookies may adversely affect his stay on the site.
To learn more about cookies and how to manage or disable those of third parties or marketing / retargeting, the user can visit the following sites:

• www.youronlinechoices.com
• www.youronlinechoices.eu
• www.allaboutcookies.org

To disable analytical cookies and to prevent Google Analytics from collecting data on its navigation, the user can download the browser add-on for deactivating Google Analytics.

Return and exchange policy

It is possible to return the goods received without giving any reason within 15 days (in reference to Legislative Decree 206/2005). The deadline is calculated, in this case, starting from the day of receipt of the goods. If the goods have not yet been sent, you have the option to withdraw from the contract by simply writing an email to customer service. In this case, the expiration of the right of withdrawal is calculated taking the receipt of this text in writing as the first day. Attention! The package must not be in preparation or shipping. The refund for the return will be issued only and exclusively after verifying that the jewel is actually in perfect condition.

A successful return means when all returned products arrive at their destination sealed and in perfect condition. A refund will not be made on products that have been opened, used or without original packaging. We recommend that you pack the products well and ship them in a padded envelope or in a cardboard box to our address.

HEDY MARTINELLI SRL
Via della Fontanella di Borghese 62
00186 Rome (RM) – Italy

Your return will be processed within 5-7 working days from the receipt of the items by the Hedy Martinelli team.
Once the return is accepted, the refund will be issued within 7 working days. You will receive a confirmation by e-mail once the refund has been made.

the time required to process the refund may vary depending on the payment method used:

• credit card: our bank will refund you within 7 working days from the confirmation e-mail of acceptance of the return. the time it takes to restore the credit on your account depends on the issuer of your credit card.
• paypal: the refund on your paypal account will be visible within 24 hours of the return acceptance confirmation e-mail.
• bank transfer: the refund will be made by bank transfer to the bank account indicated in the return form. the refund will be visible on your account within 10 working days from the e-mail confirming acceptance of the return.

Return procedure

To make a return, proceed as follows:

1. Fill out the online return form by clicking on “Returns”.
2. Wait for the confirmation of “return procedure start” from our customer service.
3. As soon as you receive the “start of return procedure” confirmation, place the items in a well-packed box. Please make sure the returned items are returned in their original condition.

When the right of withdrawal expires

The right of withdrawal falls in the following cases:

• Contracts for the supply of goods that have been specifically created for the needs of the consumer and for which the production has been required an individual choice clearly adapted to the personal needs of the users
• Contracts for the supply of goods that can be damaged quickly and whose return has been made after the maximum return date
• Goods returned after the maximum return period of 15 days
• Sealed goods that are returned without a seal
• Edible goods or goods for personal hygiene that have been opened, used or tried
• Goods returned obviously opened, used, tampered with, damaged
• Goods purchased in multipacks and returned only in part

General terms and conditions of sale
Effective: October 2022

1. General provisions

1.1. These general conditions of sale (“General Conditions”) describe the conditions under which HEDY MARTINELLI SRL, a company incorporated under Italian law, with registered office in via Fontanella Borghese, 62, 00186 Rome (RM), Italy, registered with the Chamber of Commerce of Rome with registration number RM-10033583, VAT number IT06989781007, (“HEDY MARTINELLI,” we “,” us “,” our / i / a / e “), sells, and a consumer (” you “) buys, HEDY MARTINELLI products, (“Products”) through the hedymartinelli.com Website (“Website”).

1.2. These General Conditions apply to the contracts for the sale of the Products concluded between you and SELITI BY HEDY MARTINELLI through the Website (“Contract”).

1.3. The sale of Products pursuant to these General Conditions is permitted exclusively to consumers, i.e. those natural persons who purchase for personal consumption purposes (or who act for purposes unrelated to their commercial, entrepreneurial, craft or professional activity and not to for profit purposes), over 18 years of age and in possession of the legal capacity to enter into a Contract in their own country.

1.4. Before placing an order, you will be asked to accept these General Conditions and the Conditions of Use of the Website (“CdU”). We therefore recommend that you read these documents carefully, especially these General Conditions, before proceeding with your purchases, and that you save or print them for future reference. Failure to accept these General Conditions, the TOU and our Privacy Policy will make it impossible to order the Products from the Website.

1.5. We reserve the right to modify or update these General Conditions, in whole or in part, without prior notice. Any changes or updates to these General Conditions will be applied to future orders that you will forward to us when ordering the Products. We will post the most up-to-date version of the General Conditions on this Website and indicate the “Last Updated” date to reflect the changes.

1.6. These General Conditions must be read in conjunction with our Privacy Policy available on, which explains how we use your personal data, and our Cookie Policy.

2. Product information and availability

2.1. The information on the Products (with the relative Product codes) and the relative prices are available on the Website.

2.2. The Products available on the Website are generally a selection of the items normally available in stores. However, some Products may only be available on the Website, while other Products may not be available for online sale. It may also happen that some Products cannot be shipped to your country.

2.3. The images of the Products published on the Website are inserted for illustrative purposes only. While we strive to display the Products accurately, we cannot guarantee that the Products displayed on the devices exactly reflect their original appearance. In particular, the colors, the fabric, the hue, the grain and the texture of the Products shown on your screen may vary from the real ones. Consequently, it is necessary to rely exclusively on the description of the Products and their characteristics, as indicated on the Website.

2.4. We reserve the right, in our sole discretion, to limit the quantities and / or types of Products available on the Website for each person, household or order. Such restrictions may include orders placed by or through the same account, paid for with the same payment method and / or orders using the same billing and / or delivery address.

2.5. We may change or cease the production of a Product or some of its features, as described on the Website, at any time without notice (this does not affect orders already placed at the time of the modification). During the purchase process, we will inform you in the event that your order cannot be processed due to the unavailability of the Products ordered.

2.6. In the event that your link to the Website is interrupted, your selection of Products may be lost. In this case, you will be asked to re-enter the selected Products. Please note that the Products in your shopping cart are not reserved and can be purchased by other customers. We are in no case responsible for the unavailability of a Product following a failure or interruption of its link to the Website.

3. Prices

3.1. The prices of the Products are indicated on the Website in Euros and include VAT and all applicable sales taxes and duties. The prices do not include shipping costs, which, if due, will be added to the price of the Products and will be indicated to you during the purchase process, before confirming the order.

3.2. We endeavor to make every reasonable effort to ensure that all prices of the Products indicated on the Website are correct. However, errors may occur and the price of the Product may be incorrect (incorrect price or typographical error in the price indicated). If so, we will decide, at our discretion, (i) not to accept the order or terminate the Agreement (depending on when the error is detected), informing you of such non-acceptance or termination, or (ii) we will contact you asking if you still wish to purchase the Product at the correct price.

3.3. We reserve the right to change the prices of the Products at any time and without notice, however such changes will not be applied to the Products for which you have already received the Order Acceptance.

4. Stipulation of the Contract – Forwarding of the order

4.1 The information on the Products and their prices indicated on the Website does not represent an offer on our part.

4.2. To purchase Products on the Website, you must follow the instructions provided by the online purchase procedure: (i) insert the selected Products (subject to the restrictions set out in Section 2.4) in the shopping cart, (ii) fill in the order with personal information (name, address, e-mail, telephone, delivery / billing address), (iii) select the payment method, (iv) accept these General Conditions, (v) accept the TOU e (vi) transmit the order through the Website (by observing the relevant instructions on the screen).

4.3. Before submitting your order you will be offered the opportunity to check the selected items, check the total price and correct any errors.

4.4. Your order constitutes an offer to us to purchase the selected Products, in accordance with these General Conditions. By placing the order, you agree to pay the price of the Products ordered.

4.5. All orders placed are subject to acceptance by us. Once your order has been placed, we will send you a confirmation email (“Order Confirmation”). However, the Order Confirmation does not mean that your order has been accepted. We can in fact decide not to accept your order for any reason, or at our discretion, totally or partially, without any responsibility towards you. Here are some examples of non-acceptance of your orders:

• (i) the Products are not available; or
• (ii) you do not meet the eligibility conditions set out in Section 1.3; or
• (iii) has ordered an excessive number of Products (see Section 2.4); or
• (iv) we are unable to obtain authorization for your payment; or
• (v) the price indicated is incorrect; or
• (vi) for fraudulent, illegal or unauthorized, reported or suspicious activities, including suspicious purchases for commercial purposes; or
• (vii) the delivery address provided by you is not a valid address; o
• (viii) has not fulfilled its obligations relating to a previous contract entered into with us.

4.6. The Agreement between us and you will only be considered concluded when you receive an e-mail notification from us confirming the shipment of your order (“Order Acceptance”). Order Acceptance (or rejection) will be sent to the e-mail address you provided in the order. Details of your accepted orders are available in the “My Account – My Order” section of the Website.

4.7. If one or more Products are not available, we will contact you to inform you of the unavailability of the Products. You will only be charged for the price of the available Product (s).

4.8. The Confirmation / Acceptance of the order includes the order number, the basic information of the Products purchased, the confirmation of the price and the shipping address.

4.9. Once the Acceptance of the order has been received, it will no longer be possible to cancel or modify the order, unless otherwise indicated in these General Conditions. The Products shipped can in any case be returned, as established in the following Article 8.

5. Payment

5.1. You will pay the price of the Products (including VAT, sales tax or other applicable taxes), the cost of any additional services you have ordered (for example, the additional cost for Personalized Products), if applicable, and relative shipping costs, if any.

5.2. We accept payments in the currency specified for the country of destination of the shipment that are made with the payment methods that we have proposed before confirming the order.

5.3.We will not charge the amount of your order until:

• (i) we have not confirmed the availability of the Products;
• (ii) we have not sent you the Order Acceptance;
• (iii) we have not received authorization to withdraw your card from the issuing company or possibly from your PayPal account; And
• (iv) your credit / debit card or possibly your PayPal account will not have been verified;

5.4. If for any reason your payment cannot be processed, your order will be canceled and the Contract will terminate immediately, without any liability to you. In this case, you will receive a written communication.

5.5. You are responsible for any taxes or fees charged by the card issuer, bank or other payment institution as a result of the processing of your payment.

5.6. For each order we will issue an electronic invoice relating to the Products purchased, and you agree to this form of invoicing. The electronic invoice is based on the information you provide when placing your order. Once the electronic invoice has been issued, it cannot be changed in any way.

5.7 Please note that for pre-order Products, payment is not processed at the time of booking the pre-order Product, but when the pre-order Product is available.

6. Shipping, delivery and collection

6.1. The Products purchased can be shipped exclusively to Italy, Europe and the United States.

6.2. The Products purchased are shipped by means of a carrier selected by us (“Carrier”). The Products will be shipped to the address indicated by you in the order form or to one of our stores that offer the in-store pick-up service in the country of shipment, based on what you have selected (“Selected Store”). We are not responsible for shipping problems that may occur as a result of an incomplete or incorrect address provided by you. Please note that we do not ship to P.O.Boxes, shipper addresses or hotels.

6.3. The purchased Products will be shipped only after receipt of the payment of the total amount due. If we do not receive full payment, for any reason, we may delay or refuse the shipment of the Products, without any liability to you.

6.4. We will take all reasonable steps to deliver the Products purchased or make them available for collection at the Store selected by you within the estimated shipping times that will be communicated to you during the purchase process before our order confirmation, unless a force majeure event occurs, an event beyond our reasonable control or unforeseeable circumstances. If the delivery does not take place within thirty (30) days of Acceptance of the order, you are authorized to indicate a delivery date and, if this date cannot be met, you can withdraw from the Contract and we are obliged to reimburse the amounts paid. pursuant to the Agreement within fourteen (14) days from the date of withdrawal from the Agreement.

6.5. Upon delivery of the Products by the Carrier, you (or the representative designated by you) must:

• (i) verify that the number of packages delivered corresponds to that indicated in the delivery note;
• (ii) verify that packages and seals are intact, that they are not damaged, damp or otherwise altered;
• (iii) sign the delivery note; And
• (iv) show an identification document, if requested by the Carrier

Any damage to packages and / or Products or discrepancies in the number of packages or in the documentation must be immediately notified in writing on the Carrier’s delivery note. Within the maximum limits permitted by the law in force, once the Carrier’s delivery note has been signed, it will no longer be possible to lodge a claim relating to damage to packages or discrepancies in the number of packages.

6.6. You can track the status of your shipment by clicking on the link included in the Order Acceptance.

6.7. If you have selected the collection of the Products at the Store, you will have a limited period of time for collection, as indicated by e-mail. To collect the Products in the store, you must have with you the Order Acceptance and an identity document. If you (or a person designated by you to collect the Products) fails to collect the Products within the deadline, we will be entitled to cancel the Agreement and refund you the price of the Products.

7. Risk and ownership

7.1. The risk of loss, damage and destruction of the Products is transferred to you when you (or the person indicated by you, other than the carrier) comes into possession of the Products at the delivery address provided by you or at the time of collection. of the Products at the Shop selected by you or the person indicated by you.

7.2. Ownership of the Products is transferred to you on the date the Products are delivered to you at your delivery address or collected from the selected Store, as the case may be.

8. Right of withdrawal and returns

8.1. You have the right to withdraw from the Contract if you change your mind or for any other reason, within thirty (30) days from the date on which you (or the person indicated by you) came into possession of the Products or, in the case of multiple delivery for the same order, from the date of the last delivery.

8.2. The right of withdrawal does not apply to orders for customized Products and Products for which it has been informed, at the time of placing the order, of their non-returnability (in accordance with current legislation) (“Non-returnable Products”).

8.3. To exercise the right of withdrawal, you must notify us of your intention to withdraw from the Agreement / cancel the Agreement within the period indicated in Section 8.1:

• (i) by sending us an email or by ordinary mail:
  • the Withdrawal Form shown at the end of these General Conditions, duly completed and signed; or
  • a letter including the following information: (i) indication of the Products for which you wish to exercise the right of withdrawal; And (ii) the order number,
    to the following address or email address of the recipient:
    HEDY MARTINELLI – Via Fontanella Borghese, 62 – 00186 Rome (RM), ITALY – info.seliti@gmail.com; or
  • • (ii) by completing an online return form on the Website.

8.4. You must return the purchased Products to us within fourteen (14) days from the date you notify us of your decision to exercise your right of withdrawal, in accordance with Section 8.3 above, based on the instructions set out in our Returns Policy.

8.5. The Products must be returned in their original condition, unaltered, unused, without damage, in the original packaging, with the original labels attached and with the related accessories and documents (for example, instruction booklet, Product certificates, etc.), if any. , and in an undamaged box.

8.6. If a returned Product does not meet the conditions for return, as defined in Section 8.5 above, we will re-send that Product to the address indicated by you in the return form, or, if this address is not valid, to the address from she communicated when she placed the order. The return will be made within thirty (30) days from the date on which we have notified you of the refusal of the returned Products, unless an event of force majeure occurs, an event beyond our reasonable control or unforeseeable circumstances.

8.7. We will refund the amounts paid by you, including any shipping costs (except that, with regard to shipping costs, any maximum refund amount will be equal to the shipping costs relating to the cheapest shipping method we offer) within fourteen (14) days from the date on which we have received the Products or on which you have demonstrated that you have sent them back, whichever is earlier. We will process the refund using the same payment method you used for the initial order. If you have paid for the Products ordered on delivery, if available, we inform you that the refund cannot be made in cash, therefore we will make the refund exclusively by bank transfer made to the current account indicated by you.

8.8. If in-store returns are available, you can return the Products purchased on the Website in our store at Via Fontanella Borghese, 62 – 00186 Rome (RM), ITALY, within the deadline indicated in Section 8.1 above.

8.9 The provisions of Sections 8.1 to 8.8 apply, in addition to the provisions of our Return Policy.

9. Exchange of Products

9.1. Without prejudice to your rights under Articles 8 and 10, and with the exception of non-returnable Products, we accept exchanges of Products purchased on the Website within thirty (30) days from the Delivery Date, according to the procedure set out in our Return Policy. We only accept exchanges for a different size of the same Product (same price / same color). If you wish to receive a different Product or the same Product, but in a different color, you must return the Product by requesting a refund. Then you can place a new online order for the desired Product.

9.2. All changes are subject to the availability of the new product requested. Products can only be changed once.

9.3. We reserve the right to refuse the return or exchange of Products that do not meet the conditions set out in Section 8.5.

9.4. Any taxes or expenses, or any other costs incurred as a result of exercising your right to exchange the Product pursuant to this Article 9, are at your expense, unless the Products are damaged or defective.

10. Liability

10.1. Nothing in these General Conditions is intended to exclude or limit our liability for:

• personal injury or death resulting from our negligence;
• fraud or fraudulent statements;
• violation of the obligations established by the laws in force on consumer protection; or
• other legal actions that cannot be limited or excluded under the law in force.

10.2 In accordance with the foregoing, our overall liability, which will be limited exclusively to direct damages caused by our breach, which it should suffer in connection with any claim or other legal action arising from or connected to these General Conditions and to each Contract, will not be able to in any way exceed the price of the Product or Products purchased by you on the Website under the Agreement. We are not liable for any reasonably foreseeable damage or loss at the time you accepted these Terms and Conditions. We have no liability to you for consequential damages.

10.3. We are not responsible for any delay or failure to fulfill our obligations under these General Conditions if the delay or failure is caused by an event of force majeure or is caused by a circumstance beyond our reasonable control.

11. Guarantee of authenticity and intellectual property rights

11.1. We guarantee the authenticity of all Products purchased on our Website.

11.2. HEDY MARTINELLI trademarks, figurative or not, service marks, other trademarks, brand names, logos used on Products, related accessories and / or packaging, whether registered or not, together with photographs, illustrations, the images relating to the Products, trade names or trade names, domain names and URLs are and remain the exclusive property of HEDY MARTINELLI (company registered in the Commercial Register) and are protected by copyright, trademark and intellectual property in force worldwide. HEDY MARTINELLI reserves all rights indicated.

12. Promotions and special offers

12.1. We have the right to offer you promotions and special offers. The conditions of these promotions and special offers will be specified on the website (for example, start and end date of promotions and offers, any minimum order value). Promotions and offers cannot be used in conjunction with other promotions and offers. To be able to take advantage of the discount or offer applied, the order must be submitted by the specified date. To be able to take advantage of the discount or offer applied, the order must be submitted by the specified date.

12.2. We reserve the right to (i) to withdraw the promotion or special offer in advance and to refuse the promotional code before you place the order, and to (ii) deny you the opportunity to participate in a promotion or special offer if we reasonably believe we can (for example, if we suspect that you are acting fraudulently).

13. Applicable law and competent jurisdiction

13.1. These General Conditions and, consequently, the contracts stipulated with the Customers, are regulated and interpreted in accordance with Italian law.

13.2. Any disputes that may originate from or that may be connected to these General Conditions and the Contracts must be referred to the exclusive jurisdiction of the competent courts.

13.3. Alternatively, you can access the European Online Dispute Resolution Platform provided by the European Commission and available at http://ec.europa.eu/odr, for out-of-court alternative dispute resolution that cannot be resolved between us and she.

14. Contacts

For further information and assistance with the Website, you can contact us in one of the following ways:

• By sending a communication to the address Via Fontanella Borghese, 62 – 00186 Rome (RM), ITALY,
• By sending an e-mail to info.seliti@gmail.com
• By calling +39 06 67 97 733

15. Communications

Communications to be sent pursuant to these General Conditions or to the Contracts must be in writing. We will contact you by email, or provide you with information by posting notices on our Website.